12th May 2020
Dear Valued Customers
GETTING READY FOR “THE NEW NORMAL”
Over the past few weeks we have been thinking ahead to brighter days, when the country starts to go back to semi-normality or what for now could be “The New Normal”.
Our hotel has remained open throughout the lockdown period for our National Heroes, the NHS and Key Workers. Because of this we have already put into place all the recommendations from the Government and Public Health England that protect our customers and team members during this lockdown time, including but not limited to:
– Social Distancing – 2 Meters distance between our Front of House teams and our guests at Reception, Public Areas, Lifts and Corridors
– Bedrooms have the 5 Key Critical Touch Point Cleaning touch points including, handles, switches, remote controls, and high contact furniture
– Enhanced cleaning practices in conjunction with Diversey our chemical provider in all public areas, washrooms and lifts.
-Our teams have been provided with the relevant PPE in each of the hotels departments.
-All our team members have access to COVID-19 testing, as part of the Government Key Worker initiative for testing.
Looking forward, when we can re-open fully, we will be undertaking intensive preparations & cleaning procedures to ensure all our Hotels are in the best possible condition.
This is an ongoing process and will be updated along with government announcements, guidelines, and industry best practice.
The procedures we are already following will continue and then enhanced when we are able to open further areas.
We have compiled a full set of operational standards and guidelines that we will be adhering to but also reviewing and updating as the guidelines by PHE and the UK Government changes. This full and comprehensive pack is available for you to download from our website here.
We all, as a team look forward to welcoming you back to Denham Grove Hotel in the very near future
If you have any questions or concerns, or think we can help in any way, please don’t hesitate to contact us.
Tilehouse Lane, Denham, UB9 5DG Reservations: 01895 833 338
Since finding Denham Grove 2 years ago & deciding to get married there, my husband & I have had regular visits and love spending time at the hotel, ranging from their events to a simple over night stay with dinner, we have had such a lovely time preparing for our big day and getting to know the hotel. Our Wedding took place a couple of weeks ago and it was amazing. Sallieanne the Wedding Coordinator worked so hard around the clock to ensure that all my plans were in order, and not one thing was missed. I was able to relax all morning in the comfort of my room in the knowledge that everything was being done. I had photos being sent to my phone showing me how amazing it was all looking, I had pastries, tea coffee and orange juice brought to my room after an early breakfast to see me through until the next time I would eat! All of the suppliers were looked after by Sallieanne & everything went so smoothly with the setting up of the Wedding. The sun was shining and I was so pleased that we got to have our outdoor ceremony, at the pavilion. It was STUNNING! We have had some photos from guests which say it all. The most beautiful ceremony in the most gorgeous setting. It felt like a dream & I truly felt like a princess. The canapés went down very well by the guests! Not that I had any but I could see by their faces how good they all were! Our DJ was amazing, he hosted the reception which was such a good vibe in the Princess Suite. The room was decorated exactly how I wanted with the most stunning backdrops, tables, lights, flowers, candles and dancefloor. It really was magical and everyone had such a lovely time. The evening buffet was too good to be true, to say tasty would be an understatement!!! We literally couldn’t of chosen a better place to have our special day. Thanks to Sallieanne and her amazing team we were able to relax and just enjoy our day. It was amazing & I would just love love love to do it all again. Thank you Sallie xxxxx
We were very pleased with how it all turned out in the end..it was by far, above & beyond anything we could have imagined & surpassed all of our expectations & we had superb feedback from all of our guests, with one even asking me ”can you do it again”!! I said ”yes no problem.. if you’re paying!! So for me, with all the stress, planning & organising, that was the best reaction I could have hoped for. So it was all so worth it in the end!! We are already planning to come & stay & have a celebration dinner at Denham Grove again for our 1st anniversary… We would both like to thank you so much once again for all you did for us & our special day! We couldn’t have been happier with how you & your team were from start to finish & this was even reflected in the speeches which I have to show you because someone caught it on video & sent it to me!
I just wanted to say a huge thank you to you and all the team at Denham Grove, for helping to make our day so special. You all worked so hard on a very hot day. Sophie I can never thank you enough for all you did on Friday & in the weeks before. Always there to help, answer my may questions & make sure the day went smoothly. Thank you again. –
We would like to thank Sophie, so much for all of your help with planning our wedding, you have been amazing! We couldnt have done it without you! You have gone above and beyond to help us and we cant thank you enough! We’re gonna miss you! Lots of Love, Rachael and Sean xxx –
Hi Sophie, We are now back from a fab few days in Barcelona so the wedding bubble has officially burst! I just wanted to thank you so much for your all help and contribution towards our wedding, I am still beaming with pride and how excellent the day went. The Princess Suite just looked breath taking we couldn’t have done without you and your staff. After having 2 additional wedding coordinators we were so pleased we finally gained you and your experience. The staff on our day were excellent and the service was exceptional. They couldn’t have done more us. Once again thank you so much. Kind regards Mr & Mrs May xx –
Sophie, Thank you so much for everything you did for make our wedding day so special. Everything from start to finish was truly amazing and we are so thankful for all the hard work you put in for making this happen. Lots of love, Lucy & Michael xx –
We had our wedding at Denham Grove. Everything was well organised and we had a wonderful stress free wedding. Staff are really helpful and professional. I highly recommend Denham Grove to everyone. Big Thanks from me and my wife
We just wanted to say a big thank you to you all for being a part of organising our wedding reception at Denham Grove last Friday. We really enjoyed our evening and everything ran very smoothly. Thank you also for putting us in touch with all the right people for wider plans e.g. event perfect etc. This really made our lives a lot easier!
We will not hesitate to recommend Denham Grove to friends and family.
We had our wedding reception held at Denham Grove and what an amazing day it was! From start to finish we were treated like royalty and had absolutely no issues on the day. Anything that we needed, was already taken care of, she was always a step ahead and couldn’t of been more helpful! The food service was brilliant and even the smallest of requests for people to have a slight change in food was met with such professionalism and no fuss. The room decor was amazing and done to create such a perfect atmosphere and a brilliant day.
Everything went smoothly the venue looked beautiful, food was fantastic and everyone had a good stay and brilliant time I can’t thank the team enough I would highly recommend the hotel.
The customer service was outstanding from the moment me & my husband decided to have our wedding reception here and continued all the way through to our wedding day. All of our wedding guests enjoyed the day and the room was just amazing. Everything we wanted and everyone was blown away. Thank you to everyone at Denham Grove.
My daughter’s wedding was held here last weekend and it was perfect. The staff were amazing. Everyone was friendly and welcoming. The food was excellent. The DJ played the right music to fill the dance floor. The setting in the quiet country side made the venue an ideal place for a beautiful day.
We want to say a huge thank you to all the staff and our wonderful Wedding Coordinator Grace for all your help on our wedding day! The room was absolutely amazing and all the guests were blown away, and the food was perfect and we had no complaints at all. Grace was absolutely amazing listening to everything we needed and always emailing me back. This is the perfect wedding venue and we couldn’t have been happier.
We can’t thank the staff enough for making the weekend such a memorable event for the Bride and Groom and their families and friends. The whole event which started on Friday night through to the wedding breakfast and evening event could not have gone better, with outstanding service, staff and food, and the room used for the main celebrations was beautifully decorated. All in all a resounding success and I would have no hesitation recommending this as a perfect venue for a wedding celebration.